Privacy Policy

1. Information We Collect

We collect information you provide directly when you fill out our contact form or subscribe to our newsletter. This includes your name, job title, company name, phone number, email address, country, and the content of your inquiry.

We also collect standard web analytics data (page views, browser type, country of origin) through Cloudflare Web Analytics and Google Analytics 4.

2. How We Use Your Information

We use the information you submit to respond to your business inquiry about our wood pellet products. We may send you relevant product updates or industry information if you have subscribed to our newsletter. We use analytics data to improve our website and understand how visitors use it.

3. Data Retention

Contact form submissions are retained in our database for up to 12 months. Newsletter subscriber data is retained until you unsubscribe. Analytics data is retained according to the retention settings of each analytics platform.

4. Data Sharing

We do not sell your personal data. We share your information only with the following service providers who help us operate this website: Resend (email delivery), Cloudflare (hosting, analytics, and security), and Google (analytics). Each of these processors handles your data in accordance with their own privacy policies and applicable data protection laws.

5. Cookies

We use strictly necessary cookies for website functionality and, with your consent, analytics cookies from Google Analytics 4. You can manage your cookie preferences through the cookie consent banner displayed on your first visit. For details, see our Cookie Policy.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at: info@vernelagro.com

7. GDPR (European Users)

If you are located in the European Economic Area, our legal basis for processing your contact form data is your consent and our legitimate interest in responding to business inquiries. You have the right to withdraw consent at any time and to lodge a complaint with your local data protection authority.

8. Security

We implement appropriate technical and organizational measures to protect your personal data, including encrypted transmission (HTTPS), access controls, and data minimization practices.

9. Contact

For privacy-related inquiries: info@vernelagro.com
PT. Vernel Agro Indonesia, Palembang, South Sumatra, Indonesia

10. Changes to This Policy

We may update this Privacy Policy periodically. The effective date above will be updated accordingly. Continued use of our website after changes constitutes acceptance of the updated policy.